Answered on: July 30, 2019

Client

I have not yet paid to upgrade my car hire excess insurance for my car rental in Granada. Am I able to do that over the counter?

Agent

You can but its likely cheaper and more comprehensive when you purchase the AXA extra insurance online:-

Agent

Reduce your liability. Most car hire suppliers have excess of between €300-1500. Some as high as 3000. If the car was damaged or stolen (for example) you would be liable to pay the excess amount. With the AXA Damage Refund Insurance this should cover your excess requirements. You can check the size of each suppliers excess amount by clicking on the link ¨ IMPORTANT INFORMATION ¨ next to each car photo. Each car supplier may have a different excess amount, so try a few different links. With the AXA Damage Refund Insurance you do NOT need to buy additional insurance at the desk. If there is damage to the car or it is stolen, the car hire supplier will keep the excess to cover the costs, which you can claim back in full with Damage Refund Insurance. What's covered Damage & theft excess refund Tyres, windows, mirrors & wheels Roof, undercarriage & misfuelling Administration charges Key cover & personal possessions This policy is underwritten by INTER PARTNER ASSISTANCE SA, member of the AXA Assistance Group, Avenue Louise 166, 1050 Brussels, Belgium. This insurance is the most comprehensive available and likely to be cheaper than any insurance offered at the desk. A copy of the full policy can be viewed here:- [link]

Client

How can I see what the costs are for the full cover insurance online and the costs at the rental car desk?

Agent

To see the costs for purchasing the AXA extra full insurance online:- go back as if you were going to make a new booking again, just before the PAYMENT you will be offered the EXTRA insurance where the price will be shown.

Agent

To view what will be offered at the desk look here:-

Agent

Next to the car photo of your choice is a link entitled IMPORTANT INFORMATION. Click on this and then on INSURANCE and it will display the options of that particular supplier. Try a few different suppliers as they do vary widely.